Business Analyst Apprentice

Location: Castle Donington, DE74 2SA

Salary: £25,679

Kick start your career in digital improvement and business change.

We’re looking for a Business Analyst Apprentice to join our team and help us improve the way we work for both our customers and our colleagues.

This is a fantastic opportunity for someone who is curious, motivated and excited by how digital solutions, process improvement and business change can improve everyday experiences.

If you enjoy asking questions, solving problems, exploring better ways of working and want to build a career in business analysis, this could be a great opportunity.

What you’ll be doing

In this role, you’ll help shape digital and service improvements by:

spotting ways to simplify processes and improve experiences
gathering business requirements and mapping processes
supporting user-centred digital solutions and testing
contributing to business change activity and project delivery
building your knowledge of systems, data, automation and AI
working with colleagues to develop practical, effective solutions

What we’re looking for

You’re curious, enthusiastic and excited by the idea of improving how things work for customers and colleagues. You enjoy solving problems, asking questions, building positive relationships and bringing information together to spot opportunities for improvement.

You’ll need strong communication skills and an interest in business requirements, process improvement or business analysis. A relevant Level 3 qualification is essential, along with a commitment to complete the Level 4 Business Analysis Apprenticeship.

Experience or understanding of the housing sector would be helpful, but it’s definitely not a dealbreaker!

So what’s in it for me?

This is more than an apprenticeship – it’s a development opportunity to build valuable skills and experience in a team that is focused on improvement, innovation and making a real impact.

You’ll be supported to learn, grow and build your confidence while gaining practical experience across digital operations, business change and service improvement.

At Futures, you’ll find a supportive organisation with a strong sense of purpose and a focus on helping people and communities thrive. We offer a great range of benefits including private healthcare options, mileage, discount schemes and a strong emphasis on health and wellbeing. We’re also proud to hold Investors in People Platinum status and to support flexible, inclusive ways of working.

If you’re looking for a role where you can make a meaningful difference, we’d love to hear from you.

We welcome applications from a wide range of backgrounds and are committed to creating an inclusive and supportive workplace for everyone. To start your Futures journey, take a look at our role profile and please note we may close vacancies early depending on application volumes, so early applications are encouraged.

Who we are

Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job.

Flexible

Accountable

Customer Centric

Trusting

Supportive

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Personal data collected:	When we collect it:
Name, address, email address, phone number(s), information regarding your employment history (e.g. your CV and current employer), details of any unspent convictions, employer references. Your account login details (e.g. username and password) will be stored by Networx who manage our careers website.	When you apply for a job with us.
Name, title, address, phone/mobile number, personal email address, NI number, gender, marital status, date of birth, ethnicity, nationality, bank details, details of any past or current medical conditions, proof of your eligibility to work in the UK (such as passport, work permit, birth certificate). Your personal details are held by Cascade, our Cloud service provider, who manage and maintain this system.	When you start working for us we need to add you to our HR system and put you on the payroll.
Name, title, address, postcode, date of birth, telephone number, email address, partner’s name, partner’s date of birth, child(ren) name(s), child(ren) date of birth(s).	When you work for us and register with our medical provider.
Name, payroll number (if applicable), email address.	When you work for us and you complete training or development activities.
Name, address, next of kin. The nature of your declaration may also inadvertently reveal further personal information about you such as your sexual orientation, political opinion, religion, etc.	When you work for us we need to know about any relevant relationships (for example with our tenants, staff members, suppliers) and any paid or unpaid employment outside of FHG. This is to protect you as well as the company.
Personal email address, personal mobile number.	When you work for us and you need to access our self-service portal to reset your password.

Purposes of data use:	Specifically:	Our lawful basis for doing so:
Recruitment and employment.	To support our recruitment processes we will need certain information about you and your employment history and experience, and may need to communicate with you about this.	Perform a contract.
	To inform you about any relevant FHG vacancies.	Consent.
	To process employment contracts of successful candidates. If you secure employment with us we will need additional information to that supplied at the recruitment stage.	Perform a contract.
	To process training and development records.	Perform a contract.
	To protect you and the company we need to know about any relevant relationships (for example with our tenants, staff members, suppliers) and any paid or unpaid employment outside of FHG.	Legitimate interests.
	To enable you to register and/or access self-service resources we will need certain identifiable information about you.	Legitimate interests.

Business Analyst Apprentice

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