Independent Living Officer (South region)

Location: Daventry, NN11 8PB

Salary: £29,072

SUPPORTING FUTURES

We’re on the hunt for a special someone to hit the ground running in support of our Independent Living Schemes as part of our Communities Service. Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver ‘Great Places’, Great Services’, and ‘Great Tomorrows’.

You’ll assist in the delivery of a broad range of services to some of our most vulnerable customers across our Daventry district, using your practical knowledge and problem-solving to provide a customer-focussed approach.

You’ll be looking for real variety in your role; interacting with our customers, external agencies and partners, your team and the wider business, as well as signposting customers to appropriate support services.

You’ll also be looking for a challenge which will put your knowledge of housing law and customer focus to excellent use when dealing with anti-social behaviour, tenancy issues, property viewings and sign-ups with new customers.

A few key points from our role profile:

· Signpost customers to FHG tenancy support team for money advice and/or other third-party agency support where appropriate.

· Consult with customers regarding any proposed works on schemes, ensure customers views are taken into consideration and encourage customers to

· engage with all activities which may affect their home.

· Liaise with the Communities Team where action is required and in response to unacceptable and anti-social behaviour which is impacting on the wider

· community. Support Community Housing Officers in collating evidence to support any necessary action as required.

· Promote community engagement activities by supporting community groups and events in communal areas/centres.

· Programme and install any enhanced or upgraded Telecare or Assistive Technology for Futures’ customers.

· Attend any faulty Telecare equipment as and when required during normal working hours across the Group.

Futures who?

We’re a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is ‘Great places, great services, great tomorrows’. We’re an Investors in People Platinum employer and our people tell us they love working here.

So, what’s in it for me!

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

Who we are

Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job.

Flexible

Accountable

Customer Centric

Trusting

Supportive

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Personal data collected:	When we collect it:
Name, address, email address, phone number(s), information regarding your employment history (e.g. your CV and current employer), details of any unspent convictions, employer references. Your account login details (e.g. username and password) will be stored by Networx who manage our careers website.	When you apply for a job with us.
Name, title, address, phone/mobile number, personal email address, NI number, gender, marital status, date of birth, ethnicity, nationality, bank details, details of any past or current medical conditions, proof of your eligibility to work in the UK (such as passport, work permit, birth certificate). Your personal details are held by Cascade, our Cloud service provider, who manage and maintain this system.	When you start working for us we need to add you to our HR system and put you on the payroll.
Name, title, address, postcode, date of birth, telephone number, email address, partner’s name, partner’s date of birth, child(ren) name(s), child(ren) date of birth(s).	When you work for us and register with our medical provider.
Name, payroll number (if applicable), email address.	When you work for us and you complete training or development activities.
Name, address, next of kin. The nature of your declaration may also inadvertently reveal further personal information about you such as your sexual orientation, political opinion, religion, etc.	When you work for us we need to know about any relevant relationships (for example with our tenants, staff members, suppliers) and any paid or unpaid employment outside of FHG. This is to protect you as well as the company.
Personal email address, personal mobile number.	When you work for us and you need to access our self-service portal to reset your password.

Purposes of data use:	Specifically:	Our lawful basis for doing so:
Recruitment and employment.	To support our recruitment processes we will need certain information about you and your employment history and experience, and may need to communicate with you about this.	Perform a contract.
	To inform you about any relevant FHG vacancies.	Consent.
	To process employment contracts of successful candidates. If you secure employment with us we will need additional information to that supplied at the recruitment stage.	Perform a contract.
	To process training and development records.	Perform a contract.
	To protect you and the company we need to know about any relevant relationships (for example with our tenants, staff members, suppliers) and any paid or unpaid employment outside of FHG.	Legitimate interests.
	To enable you to register and/or access self-service resources we will need certain identifiable information about you.	Legitimate interests.

Independent Living Officer (South region)

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